Our Privacy Policy

Privacy Policy

Effective Date: 25-08-2014
Last Updated: 01-03-2025

1. Introduction

Welcome to Acute Professional Services (APS). We are committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website (www.acuteservices.com.au) or engage with our services.

By using our website or services, you agree to the terms of this Privacy Policy.

2. What Information We Collect

APS may collect the following types of personal information:

(a) Personal Information

We collect personal details when you:

  • Fill out a contact form or request a consultation (name, email, phone number, company name).
  • Subscribe to our newsletter (email address).
  • Purchase a product or service (billing and payment details).
  • Apply for a job or submit a resume (employment history, qualifications).

(b) Sensitive Information

APS does not intentionally collect sensitive information (such as racial/ethnic origin, religious beliefs, or health data) unless explicitly required and consented to in accordance with the Australian Privacy Principles.

(c) Non-Personal Information

When you visit our website, we may collect non-identifiable information, such as:

  • IP address, browser type, device information (for security and analytics).
  • Website usage data, including pages visited and session duration (to improve user experience).

This data is collected using cookies and tracking technologies (see Section 6).

3. How We Use Your Information

APS collects and uses your personal information for the following purposes:

✔ Providing Services – Delivering consulting, workforce solutions, and business advisory services.
✔ Communication – Responding to inquiries, sending updates, and processing transactions.
✔ Marketing & Insights – Sending newsletters, promotional materials, and analyzing website traffic.
✔ Compliance & Security – Ensuring compliance with Australian regulations and safeguarding our digital platforms.

We will not use your information for purposes other than those outlined in this policy unless we obtain your explicit consent.

4. Disclosure of Personal Information

We do not sell, rent, or trade your personal data. However, we may disclose your information to:

  • Third-Party Service Providers (e.g., email marketing tools, payment processors) who assist in website operation and customer communication.
  • Legal & Regulatory Authorities if required under Australian law.
  • Business Partners & Affiliates for service-related collaboration (only with your consent).

All third-party service providers are contractually required to handle your data in compliance with Australian privacy laws.

5. Storage & Security of Personal Information

APS implements reasonable security measures to protect your personal information from unauthorized access, disclosure, and loss. These include:

✔ Secure servers & encrypted databases for data storage.
✔ Access controls & multi-factor authentication for sensitive information.
✔ Regular security audits & data protection reviews.

Despite these measures, no system is 100% secure. You acknowledge that sharing information online carries some risks.

6. Cookies & Online Tracking

Our website uses cookies and similar tracking technologies to improve functionality and analyze visitor behavior.

Types of cookies we use:

  • Essential Cookies – Required for website functionality.
  • Analytics Cookies – Used for tracking website performance (e.g., Google Analytics).
  • Marketing Cookies – Used for personalized ads and email campaigns.

Managing Cookies: You can control or disable cookies through your browser settings.

7. Your Rights Under the Australian Privacy Act

Under the Australian Privacy Principles (APPs), you have the following rights:

✔ Access: Request a copy of the personal information we hold about you.
✔ Correction: Request corrections to inaccurate or outdated information.
✔ Erasure: Request the deletion of your personal data (subject to legal obligations).
✔ Marketing Opt-Out: Unsubscribe from marketing emails at any time.

Exercising Your Rights: To make a request, email us at info@acuteservices.com.au. We may require verification before processing your request.

8. International Data Transfers

APS primarily stores data within Australia. However, we may use third-party service providers located outside Australia (e.g., cloud storage or email platforms).

If your data is transferred internationally, we take reasonable steps to ensure it is handled in accordance with Australian privacy laws and contractual safeguards.

9. Third-Party Links & External Websites

Our website may contain links to third-party sites. APS is not responsible for the privacy practices of external websites. We encourage you to read their privacy policies before providing personal information.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect legal, operational, or technological changes. Any updates will be posted on this page with the Effective Date revised.

Continued use of our website and services after an update constitutes acceptance of the revised policy.

11. Contact Us

For privacy-related inquiries, requests, or complaints, please contact:

      Acute Professional Services (APS)
📧 Email: info@acuteservices.com.au 
🌐 Website: www.acuteservices.com.au

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.