Anupamm Singh

Transforming Legacy Migration with ServiceNow for a Leading Australian Corporation

Case Studies /

Client Overview A major Australian corporation faced critical challenges in migrating its legacy copper-based services to a modern fiber infrastructure. Initially, the company relied on manual Excel sheets to track and manage the migration process. However, this approach was: Recognizing the need for an automated and scalable solution, the company engaged Acute Professional Services to design and implement a ServiceNow-powered migration strategy. The Challenge: Overcoming Legacy System Inefficiencies Our Solution: ServiceNow Implementation for Process Automation ✅ Step 1: Process Documentation & Business Logic Mapping ✅ Step 2: Vendor Selection & Due Diligence ✅ Step 3: ServiceNow Implementation & Automation Results & Business Impact ✅ Rapid Implementation – Completed in Just 16 Weeks ✅ Elimination of Manual Errors & Process Inefficiencies ✅ Scalability & Future-Readiness ✅ Standardized & System-Driven Approach Conclusion By leveraging ServiceNow, Acute Professional Services transformed a manual, inefficient migration process into a fully automated, scalable operation. Our expertise in process optimization, vendor selection, and automation ensured that the telecom provider successfully modernized its infrastructure with minimal disruption and maximum efficiency. 🔹 Looking to streamline your digital transformation initiatives? Let’s discuss how we can help your organization automate, scale, and modernize its business processes. 📞 Contact us today! Contact Us

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Mitigating Budget Cuts While Maximizing Productivity – A Cost Optimization Success Story

Case Studies /

Client Overview Our client, a large enterprise organization, faced an urgent financial challenge: significant budget cuts were threatening ongoing projects, resource allocation, and overall productivity. Without a structured cost-cutting strategy, the company risked operational inefficiencies, workforce reduction, and potential delays in project deliverables. The organization required a strategic workforce solution that would optimize labour hire costs, maximize productivity, and enhance operational efficiency—without compromising service quality or business continuity. Recognizing the urgency of the situation, Acute Professional Services was engaged to develop a cost-effective workforce optimization strategy, transition to a high-value vendor, and implement process efficiencies to maintain business performance despite financial constraints. The Challenge: Operating with Reduced Budgets Without Sacrificing Productivity Financial Constraints & Budget Reductions Inefficiencies in Workforce Management & Vendor Costs Risk of Productivity Decline & Business Disruptions The organization needed a smarter approach to cost reduction—one that would maintain operational excellence while maximizing cost efficiency. Our Solution: Cost-Effective Workforce Optimization & Vendor Transition ✅ Step 1: Resource & Process Assessment for Cost Reduction ✅ Step 2: Market Exploration for Cost-Effective Staffing & Vendor Optimization ✅ Step 3: Seamless Vendor Transition & Process Optimization Results & Business Impact ✅ Increased Workforce Capacity While Staying Within Budget ✅ Sustained Productivity & Uninterrupted Business Operations ✅ Optimized Spending & Maximized Value from Workforce Solutions ✅ Smarter Vendor Selection & Process Automation for Long-Term Efficiency Conclusion Through workforce optimization, vendor transition, and process automation, Acute Professional Services successfully helped this enterprise mitigate the risks of budget cuts while sustaining productivity and business performance. Our approach ensured that the company not only met its cost-saving targets but also enhanced operational efficiency, proving that cost reductions don’t have to mean compromised business outcomes. Are budget constraints impacting your workforce and business operations? Let us help you implement a cost-effective workforce solution that enhances productivity while optimizing costs. 📞 Contact us today to discuss how we can help your business navigate financial constraints with strategic workforce and labour hire solutions. Contact Us

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Transforming Data & Analytics Strategy for a State Government Agency

Case Studies /

Client Overview A state government agency sought to develop a comprehensive, organization-wide data & analytics strategy. Their objective was to enhance decision-making, operational efficiency, and service delivery. However, they faced significant challenges in identifying the right vendor, securing funding, and structuring a clear implementation roadmap. To ensure the project’s success, they required expert consulting support to navigate procurement complexities. They also wanted to define a data-driven vision, and onboard a strategic analytics partner. The Challenge: Selecting the Right Data & Analytics Partner Despite recognizing the need for a robust data & analytics framework, the agency lacked the internal expertise to evaluate vendors and structure a formal procurement process. Key roadblocks included: 📌 No Clear Vendor Selection Framework – Without a structured approach, the agency struggled to identify the best-fit consulting partner for strategy development.📌 Need for Executive & Board-Level Buy-In – Securing funding required a compelling business case to justify investment in data modernization.📌 Lack of Structured Procurement Documentation – The absence of a detailed Request for Tender (RFT) made it difficult to attract top-tier consulting firms and ensure fair, compliant vendor selection. Without addressing these challenges, the agency risked falling behind in data-driven governance, limiting its ability to leverage analytics for better policy-making and service delivery. Our Solution: End-to-End Procurement & Strategy Development Acute Professional Services partnered with the agency to streamline the procurement process, define a clear strategic roadmap, and secure executive approval. Our approach included: ✅ Developing a Business Case to Secure Board Approval ✅ Structuring an Executive Brief & RFT Documentation ✅ Vendor Evaluation & Selection Results & Business Impact The strategic approach taken by Acute Professional Services empowered the agency to take control of its data modernization efforts, leading to significant achievements: ✔ Board & Executive Approval Secured – The business case successfully justified the investment, securing full funding for the initiative.✔ Successful RFT Process – Attracted leading consulting firms, ensuring the agency had access to top-tier expertise.✔ Roadmap for Data Modernization – Defined a clear implementation plan, aligning policy objectives with advanced data analytics capabilities.✔ Improved Governance & Compliance – Established a structured vendor selection process, ensuring transparency and adherence to government procurement standards. With a strategic vendor onboarded, the agency is now positioned to harness data for improved decision-making, operational efficiency, and citizen-centric service delivery. Conclusion Through strategic consulting, procurement expertise, and data-driven decision-making, Acute Professional Services played a pivotal role in helping the agency build a future-ready data & analytics strategy. With a structured roadmap, executive buy-in, and a leading analytics partner, the agency is now on the path to:✅ Modernizing its data infrastructure✅ Enhancing analytics-driven decision-making✅ Delivering better services through digital transformation Does your organization need a structured data strategy? Let’s discuss how we can help you unlock the power of data-driven decision-making. 📞 Contact us today to get started! Contact Us

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Sales Process Automation for Telecommunications

Automating Sales Operations & Cutting Support Costs by 95%

Case Studies /

Client Overview Our client, a leading telecommunications company, faced significant operational inefficiencies within its sales and order management process. Despite being a major player in the industry, their sales team relied on outdated manual processes, leading to long wait times, high support costs, and delays in revenue generation. With 200+ sales representatives struggling to process orders in real time, the business saw a surge in support tickets and IT intervention requests—adding unnecessary overhead costs and slowing down the entire sales cycle. They needed a scalable, automated solution to optimize workflow efficiency and eliminate bottlenecks. The Challenge: Bottlenecks in Sales & Support Operations Key Pain Points Identified These challenges made it clear that manual processes were no longer sustainable for the organization. A streamlined, automated approach was the only way forward. Our Solution: Process Automation & Self-Service Workflows Acute Professional Services was brought in to design and implement an automation-first approach to transform the company’s sales operations and order processing workflows. ✅ Step 1: Conducting a Deep-Dive Pain Point Analysis ✅ Step 2: Developing Strategic Automation & Self-Service Tools ✅ Step 3: Phased Rollout of Automation Over 12 Months Results & Business Impact The implementation of automation and self-service workflows delivered transformational results, with clear, measurable benefits to the organization: ✅ 95% Reduction in IT Support Tickets ✅ Drastic Reduction in Wait Times ✅ 300% Cost Savings Over 5 Years ✅ Enhanced Sales Productivity & Employee Satisfaction Conclusion By leveraging AI-powered automation and process optimization, Acute Professional Services helped one of the largest telecom providers overcome operational inefficiencies and maximize sales efficiency. ✔ Sales teams are now empowered with self-service tools.✔ IT support costs have been dramatically reduced.✔ Revenue cycles are faster, smoother, and more predictable. If your business struggles with manual processes, high operational costs, or sales inefficiencies, our team can help design a custom automation solution tailored to your needs. 📞 Let’s talk about how we can streamline your operations today! Contact Us

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Data Warehouse Migration Rescues Major Telecommunications Organization

Case Studies /

Client Overview Our client, a leading telecommunications organization, faced a critical challenge in a high-stakes data warehouse migration project. The successful migration of their data infrastructure was pivotal to their long-term digital transformation strategy. However, looming deadlines and complex data dependencies put the entire initiative at risk. The Challenge: A Mission-Critical Migration with a Tight Deadline The organization had embarked on a data warehouse migration program to support its broader data-driven initiatives. The goal was to ensure seamless data transfer while maintaining business continuity and analytics capabilities. However, as the deadline approached, major obstacles became evident:✔ Massive data volumes & complexity threatened progress.✔ Time constraints made it difficult to ensure 100% data accuracy before migration.✔ Strategic initiatives relying on migrated data were at risk of disruption. Our Solution: Agile Thinking & Strategic Execution Recognizing the urgency, Acute Professional Services was engaged to rescue the project. Our team implemented a structured two-pronged approach to accelerate migration while maintaining data integrity and business continuity. Step 1: Identifying Core Data Capabilities Step 2: Implementing a Dual Approach to Migration ✅ Strategic Migration Plan (98% of Data) ✅ Tactical Resolution Plan (2% of Data) Results & Business Impact Conclusion Acute Professional Services successfully navigated Telstra’s high-pressure data migration, enabling the company to achieve digital transformation milestones without compromising on business continuity. If your business is facing data migration challenges, contact us to discuss tailored, strategic solutions that drive seamless transformations. Contact Us

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Business Analyst

The New Business Analyst

Leave a Comment / Analysis and Process Design /

Over the past several years, since I started working in the Technology space, I have come across many fantastic individuals with varied skill sets. Some have impressed, some have disappointed and with some I have been rather indifferent. I am sure I would be no exception in their eyes as well i.e. they could be impressed, disappointed or indifferent (or whatever other feelings or impression they held towards me is for them to ponder on). Whilst the challenges faced by every individual are different, few of them caught my attention and I got inclined towards better understanding their challenges both from afar and from within the team. I am going to share a few of my observations and hope they will add some value in your professional lives. The profession that I want to touch on today is the Entry Level Business Analyst or the New Business Analyst (i.e. you have just started your BA career). Two Categories of Entry Level BA I understand that this is not an official definition in any way or form and I also realise that there are other possible scenarios, but I would like to divide the New Business Analyst under the following two categories. Category 01 – Fresher (The True Entry Level) In simple terms this category is for individuals who have finished a course or a degree and are aspiring to be a Business Analyst. They are generalists on Day 01 because they are yet to work out their core competencies in the analytics domain. In most cases, what you learnt in your theory classes isn’t going to help you much right now but if you have been paying attention to the techniques taught in your class, you may be able to leverage some of them in a more hands-on manner. So giddy up! You are a blank slate and the BA profession is going to take you on a journey of a lifetime. Category 02 – Career Change (The NOT SO Entry Level) Individuals in this category have had some or a lot of prior experience, but not within the BA space. So fair to say that subject to the role(s) you have had in the past, you may (or may not) be equipped with some simple (yet effective) BA skills already. What kind of skills you ask? Well it could be a skill as simple as knowing how to use Excel or Word. Perhaps you have run workshops in the past or have managed stakeholders or written process documents or have contributed to requirements as a Subject Matter Expert (SME). Sound familiar? If yes then try not to get too excited because whilst you have the some of the pre-requisites of a BA role ticked off, you are in for a bit of a surprise when it comes to day to day jargons used by Business Analysts and project teams. Let us start with the 2nd category and explore the key aspects of some of the most commonly asked questions. Change of Career to become a BA (Business Analyst) So, you have worked in the professional sphere for several years and now want to transition yourself as a Business Analyst? However, you are unsure whether your experience will lead you to a successful BA (Business Analyst) career. If this is something you can relate to then read on. Well, you can continue reading even if you do not relate yourself to the statement. The key to the above conundrum is to first find the answer a few simple yet important questions. What exactly are you looking for in your career as a BA? Are you looking to change your career path due to monetary reasons? Are you looking for a new challenge in your career?   The good news is the BA profession offers both – A challenging (and satisfying) career path with a lucrative pay cheque. However, before you take the big leap of faith, it is important to self-analyse your existing skill sets and compare them with some of the commonly sought skills of a BA. Self Assess Your Existing Skills There are certain set of questions you need to ask yourself before committing to that change of line to become a BA (Business Analyst). Questions regarding your existing skills that you have acquired as part of the roles you have performed till now (as in the present time when you are considering a career change). Start by taking note of everything you do or have done, in a simple yet structured manner. Time to bring out your Microsoft Excel skills by creating a new sheet and start adding the things you have done and skills you have gathered. If you have not used Microsoft Excel before, you can always use the good old pen and paper. Create a Skills List  Note down all your tasks and activities performed during your present and past roles. Make a note of all the different applications, systems and tools used as part of your present and past roles. This will help you to see your experience in a fluid way that can apply to many settings of a BA. Understand the skills you have and try to segregate them into various expertise levels such as Beginner, Intermediate, Advance. Assess your Skills Honestly  An important aspect of this exercise is to be 100% honest and truthful to yourself. Do not get overconfident and start adding Intermediate or Advance against your skills just because you think you may know it all. Let me give you an example. If I was bored one day and decided to do a short course on LinkedIn or Udemy about HTML. After 1-2 hours of quick and simple steps and following through the course instructions, I can now write a code that can produce “Hello World”. I am all fired up and excited and now think that I have beginner level understanding of HTML. Whilst it hard to quantify the level of knowledge you need on a particular topic

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Rise of the Online Education Platforms during COVID

Rise of the Online Education Platforms during COVID

Leave a Comment / Online Courses /

Rise of the Online Education Platforms during COVID The term “new normal” has become one of the most commonly used terms in the aftermath of the pandemic. The rising usage of online learning resources is the new normal in education. The COVID19 issue has led in an increase in adult online learning. Much of the training that used to be done face-to-face in classrooms is now done online. Individuals are also urged to use the time saved by short-term work program to pursue new training. As a result, the crisis serves as a powerful litmus test for the potential of online learning. It also emphasizes its fundamental limitations, such as the requirement of proper digital skills, computer equipment, and internet access to conduct online training, the challenge of offering traditional work-based learning online, and the struggle of teachers accustomed to classroom education. The demand for online learning has increased dramatically in recent months and will continue to do so in the future. Online learning, like most educational modalities, offers advantages and disadvantages. The Benefits of Online Learning There are numerous benefits to virtual learning that can help you improve your skills and advance in your job. Online courses give students the freedom to learn on their own time, rather than within a set class period. Even though online classes can be done from home or any other location, students are less likely to skip classes. Online learning allows teachers to give lessons to students in a more efficient manner. Online learning includes a variety of materials such as videos, PDFs, and podcasts, which teachers can incorporate into their lesson plans. Teachers can become more efficient instructors by expanding the lesson plan beyond standard textbooks to include online resources. Online lectures can also be recorded, preserved, and shared for future reference. This enables students to access the course material at their leisure. Another benefit of online education is that students can take classes from any location of their choosing. It also enables schools to reach out to a larger network of learners rather than being limited by geographical limits. The Drawbacks of Online Learning Inability To Concentrate On Screens Problems with Technology Poor posture and other physical issues as a result of sitting crouched in front of a screen.

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